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Activate Your Customer Account

Last modified on November 29, 2020

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Deposit Account Setup

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You must activate your myLTSA Enterprise account before you can start searching and filing.

Activating a myLTSA Enterprise account is a two-step process.

  1. Create a deposit account. This is used to fund search and filing transactions.
  2. Transfer at least $250. This takes up to 3 to 5 days to be processed by your financial institution. This is required to verify the banking information you have entered is correct.

Once your deposit account is activated, the funds from subsequent manual and automatic transfers will be immediately available. If you choose to use online banking to transfer funds, you will have a customary 3 to 5 day delay for your financial institution to process your funds transfer request.

Add a Deposit Account

Deposit accounts are not used for Property Transfer Tax (PTT). To set up, PTT accounts in myLTSA Enterprise see: Electronic Funds Transfer for PTT

From Account Management, click the Deposit Accounts tab

Click Add Deposit Account

Add Deposit Account button

Enter information about the deposit account:

  • Deposit Account Name: Enter up to 25 characters to name your deposit account. You may wish to use the department that will transact using the account or the financial institution where the funds are located. Examples are "Conveyancing Department" or "ABC Bank Account #1".
  • Description (optional)
  • Low Balance Threshold: Set a warning threshold for this deposit account. All Financial Administrators assigned to this account will be notified by email when the balance moves below this threshold. 
  • Approvals Required for Funds Transfer: Indicate the number of internal signing authorities required to initiate a funds transfer to this deposit account. See Manage Approvals.

Enter financial institution account information (see How to Identify Financial Institution Account Information):

  • Financial Institution Number: 3-digit number of your bank or credit union
  • Branch/Transit Number: 5-digit number of your bank branch or credit union branch
  • Account Number: number of your bank account or credit union account (may be up to 12 digits)

Assign Financial Administrators:

  • Click Assign Financial Administrators
  • Check one or more checkboxes to select Financial Administrators. You will need to check at least as many as the number of approvals required; if there are not enough people on the list then you will need to cancel out of adding the deposit account and add more Financial Administrator users first.
  • Click Done

You must assign Financial Administrators to manage your deposit account and those Financial Adminstrators must be signing officers on the bank account.

Read the myLTSA Enterprise Preauthorized Debit Agreement and click the checkbox to confirm agreement

Click Add This Deposit Account

This deposit account will be assigned a unique number that can be used to transfer funds into it. An email confirming the creation of this deposit account with the deposit account number will be sent to the Financial Administrators assigned to manage it. The deposit account number can also be found on the Deposit Account page.

To cancel the transaction and return to the previous page, click Cancel

Manually Transfer Funds to Activate the Account

One of the Financial Adminstrators assigned to your new deposit account will need to activate it. A funds transfer of at least $250 is required to activate the account. You can also transfer funds using Bill Payment.

From Account Management, click Deposit Accounts tab

Find the deposit account in the list

In the Manually Transfer Funds column, click the Manually transfer funds icon

Manually Transfer Funds icon

You can also transfer funds when you access the deposit account details. Below the Balance Information, click Initiate Manual Funds Transfer.

Enter an amount of $250 or more in the Amount to Transfer field. You must transfer at least $250 to activate your deposit account. You can transfer more than $250 if desired.

Optionally, enter up to 75 characters to explain your funds request in the Comment field

Click Review and Approve to continue. If you wish to modify your funds transfer amount or comment, click Back to return to the previous page.

Review and Approve

On the Review and Approve page, read the Preauthorized Debit Agreement and click the checkbox to confirm your agreement

Click Approve Transfer to initiate the transfer

Approve Transfer

If your Approvals Required for Funds Transfer are set to 2, another Financial Administrator assigned to this deposit account will need to approve the transfer before it can be processed. See: Manage Approvals.

Watching for Your Deposit Account to Activate

You must wait until the initial funds transfer has been processed by your financial institution before your organization can start searching and filing.

Your deposit account is NOT activated if:

  • It displays in "red" on the Deposit Account page
  • The status is Created
  • Your current balance shows $0.00 since no funds transfer has been initiated
Inactive Deposit Account

After you initiate your first funds transfer, your deposit account's current balance will display the funds you transferred as its Current Balance; however, those funds are not available to transact with until your deposit account has been activated. This takes up to 3 to 5 days for the financial institution to process.

Your deposit account is activated if:

  • It displays in "black" on the Deposit Account page
  • The status is Active
Active Deposit Account