myLTSA is accessible between 6:00 am and 11:00 pm, Mondays to Saturdays.

Target system availability during periods of accessibility is 99%.

During overnight hours after 11:00 pm, the LTSA generates data updates for taxing authorities across BC and completes system backups. In addition, service may not be available due to routine system maintenance windows, which are:

  • Thursdays: 8:00 pm to 11:00 pm
  • Sundays: all day

Customers may not be informed in advance of service outages occurring during routine system maintenance windows. The LTSA has built its systems with redundancy in mind. Redundant data centres allow the LTSA to continue to provide service should a data centre be temporarily disabled. Systems are also constantly monitored by the LTSA for availability.

myLTSA System Disruption Procedures

As with all electronic systems, occasional service outages or interruptions affecting myLTSA may occur. These disruptions could affect some or all of LTSA electronic services. In the event such issues suspend access to electronic search or filing services for a period greater than 30 minutes, where practical, the LTSA will issue communications to affected customers following the guidelines set out below.

Some myLTSA system outages or interruptions may be due to matters within the LTSA's control, while others could originate with external providers. Regardless of the source of disruption, the following communication procedures will be followed: