myLTSA is accessible between 6:00 am and 11:00 pm, Mondays to Saturdays.
Target system availability during periods of accessibility is 99%.
During overnight hours after 11:00 pm, the LTSA generates data updates for taxing authorities across BC and completes system backups. In addition, service may not be available due to routine system maintenance windows, which are:
- Thursdays: 8:00 pm to 11:00 pm
- Sundays: all day
Customers may not be informed in advance of service outages occurring during routine system maintenance windows. The LTSA has built its systems with redundancy in mind. Redundant data centres allow the LTSA to continue to provide service should a data centre be temporarily disabled. Systems are also constantly monitored by the LTSA for availability.
myLTSA System Disruption Procedures
As with all electronic systems, occasional service outages or interruptions affecting myLTSA may occur. These disruptions could affect some or all of LTSA electronic services. In the event such issues suspend access to electronic search or filing services for a period greater than 30 minutes, where practical, the LTSA will issue communications to affected customers following the guidelines set out below.
Some myLTSA system outages or interruptions may be due to matters within the LTSA's control, while others could originate with external providers. Regardless of the source of disruption, the following communication procedures will be followed:
- The first 30 minutes after the onset of the system disruption are spent diagnosing the issue and investigating the source. Since most system disruptions are identified and resolved within this timeframe, no communications are issued.
- If the LTSA or its system providers are unable to resolve the issue within 30 minutes of its onset, we will endeavour to alert customers to the disruption through communications that include any available information about its anticipated resolution. The manner of communications will depend on the nature of the system problem, but will typically include posting a message acknowledging the disruption to the myLTSA login page and through a myLTSA System Update e-communication (see Set Your Email Communications Options) and Twitter.
- After 60 to 90 minutes, the LTSA may issue instructions to delay filing, dependent upon the date and time of day the system disruption is occuring.