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LTSA Customer Agreement

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– Article 1. Definitions
– Article 2. Acceptance of Agreement
– Article 3. Term and Termination
– Article 4. Deposit Account Services
– Article 5. Access to Services
– Article 6. Customer Responsbilities
– Article 7. Fees
– Article 8. Suspension and Cancellation
– Article 9. Limitation of Liability and Indemnity
– Article 10. Proprietary Rights
– Article 11. Notices and Communications
– Article 12. Privacy Protection
– Article 13. Force Majeure
– Article 14. Miscellaneous
– Agreement Changes

This Agreement is between the Land Title and Survey Authority of British Columbia ("LTSA"), including its wholly owned subsidiary LandSure Systems Ltd., and the person or entity referred to as the "Customer".

Article 1. DEFINITIONS

1.1

In this Agreement:

(a)"Account" means the LTSA online account created by the Customer to access Services, and includes any associated Deposit Account;
(b)"Agreement" means this document, including its Appendices, and any documents or policies incorporated by reference;
(c)"Certificate" means a digital certificate issued by a certification authority recognized by an LTSA Statutory Official;
(d)"Computer System" means technology infrastructure (including hardware, software, networks and related systems) of LTSA used for the access, use, operation, maintenance and delivery of the Services, and any information stored within it in any form;
(e)"Customer" means the individual or legal entity that has entered into this Agreement in accordance with section 2.1;
(f)"Deposit Account" means a pre-authorized debit account issued by LTSA in connection with the Account, in which the Customer maintains funds on deposit and from which LTSA deducts Fees incurred by the Customer;
(g)"Deposit Account Services" means all functions provided by LTSA to enable payment of Fees through a Deposit Account;
(h)

"Fees" means all amounts payable to LTSA in connection with the Account, Transactions and Services, including:

(i)fees established by LTSA under applicable enactments;
(ii)fees and charges imposed by third parties for services accessed through the Website;
(iii)administrative charges and other amounts incurred through the Customer's or any User's use of the Account; and
(iv)all applicable taxes on the above amounts;
(i)"Login ID" means the identification credentials assigned or approved by LTSA to permit the Customer to access the Account;
(j)"LTSA" includes the Land Title and Survey Authority of British Columbia and LandSure Systems Ltd.;
(k)

"Services" means all functions, tools or resources provided by LTSA through an Account to enable the Customer or a User to complete Transactions, including:

(i)services provided under an applicable statute or regulation;
(ii)Deposit Account Services; and
(iii)services provided by third-parties through the LTSA Website;
(l)"Statutory Official" includes, without limitation, the Director and Registrar under the Land Title Act, the Surveyor General, and the Administrator under the Land Owner Transparency Act;
(m)

"Transaction" means any request or action conducted through an Account, including:

(i)searching or requesting information or records maintained by LTSA or a Statutory Official;
(ii)submitting an application or record to LTSA or a Statutory Official;
(n)"User" means any person authorized by the Customer to use the Account; and
(o)"Website" means LTSA's webpages, digital content and other online resources through which Services are provided.

Article 2. ACCEPTANCE OF AGREEMENT

2.1

The Customer is deemed to have accepted the terms and conditions of this Agreement if:

(a)the Customer, or a person authorized by the Customer, submits a request for an Account and acknowledges having read and accepted the terms and conditions of this Agreement, or otherwise indicates agreement to be bound by its terms; and
(b)the request is completed to the satisfaction of LTSA.
2.2LTSA may, in its sole discretion, update or amend this Agreement from time to time without specific notice to the Customer. Any such changes will take effect upon publication on the Website or being made otherwise made available to the Customer. Continued use of the Services following such publication or availability constitutes acceptance by the Customer of the updated Agreement.
2.3

This Agreement includes and incorporates by reference:

(a)each Appendix, applicable to the extent the Customer accesses the related Services; and
(b)any other document or policy expressly referenced in this Agreement, whether included in an Appendix or accessible via hyperlink,

in each case as may be amended from time to time. Capitalized terms used in an Appendix have the same meaning as in the body of this Agreement unless otherwise specified.

The current Appendices are:

Article 3. TERM AND TERMINATION

3.1This Agreement takes effect on the date of acceptance under section 2.1 and continues until terminated in accordance with this Agreement.
3.2

LTSA may terminate this Agreement by giving notice to the Customer if:

(a)Services have been suspended for more than 30 days or the Account has been inactive for more than six months;
(b)LTSA determines that the Customer or a User is in breach the Agreement; or
(c)LTSA determines that termination is necessary to protect the security or integrity of its systems or the Services.
3.3The Customer may terminate this Agreement at any time by giving notice to LTSA.
3.4

Upon termination of this Agreement:

(a)all access to Services will be revoked;
(b)LTSA will withdraw any outstanding Fees and applicable account closing administration fee from the Deposit Account and, within 60 days of termination, return any balance to the Customer.
3.5Articles 9 and 10 and section 5 of Appendix B [Use of ParcelMapBC] will remain in full force and effect notwithstanding the termination of the balance of this Agreement.

Article 4. DEPOSIT ACCOUNT SERVICES

4.1LTSA may enable the Customer to open and maintain a Deposit Account. Where the Customer holds a Deposit Account, Appendix A [Pre-Authorized Debit (PAD) Terms for Deposit Account], apply and form part of this Agreement.
4.2If the Customer holds a Deposit Account, the Customer must ensure that sufficient funds are maintained in the Deposit Account to pay all Fees as they become due. The Customer must not complete, or permit the completion of, Transactions for which there are insufficient funds in the Deposit Account to cover all applicable Fees.
4.3LTSA may withdraw from the Deposit Account all Fees incurred by the Customer or any User as such Fees become due and payable.
4.4Any interest earned on funds held in the Deposit Account will be retained by LTSA.

Article 5. ACCESS TO SERVICES

5.1Subject to section 5.2, LTSA will provide the Customer with access to the Services during the hours determined by LTSA and published on the Website.
5.2

LTSA does not guarantee that the Services will be available without uninterrupted or error free during specific hours, or at all. LTSA may, in its sole discretion and without any liability:

(a)modify or discontinue any Service temporarily or permanently;
(b)impose limits on Services or features within the Services;
(c)restrict the Customer's access to Services or the Account; or
(d)suspend Services if LTSA determines that suspension is necessary to maintain the availability or integrity of the Computer System, or to perform urgent or essential maintenance or repairs that cannot reasonably be scheduled outside of the published operating hours.

For certainty, this Agreement does not confer any specific right of access to any particular information, function or service. The Customer has no recourse against LTSA for any unavailability of the Services.

5.3Subject to the terms and conditions of this Agreement LTSA will provide technical support to assist the Customer in accessing and using Services during the hours published on the Website.
5.4The Customer acknowledges that access to third-parties Services hosted on the Website may require acceptance of separate user terms by the third party. LTSA's customer support does not extend to technical issues relating to third-party products or services.

Article 6. CUSTOMER RESPONSBILITIES

6.1The Customer is responsible and liable for all activities conducted under its Account and must ensure that each User complies with this Agreement to the same extent as the Customer.
6.2

The Customer must:

(a)use a Certificate to complete Transactions only as permitted under applicable laws, rules, and practice requirements;
(b)notify LTSA of each User under the Account, including when its relationship with a User ends;
(c)ensure that only authorized Users may access the Account or the Services;
(d)ensure that each User is competent to access the Account and Services and to conduct Transactions;
(e)monitor User compliance with the Agreement and upon discovery or suspicion of a breach notify LTSA immediately and take all steps necessary to remedy the breach and prevent its recurrence;
(f)notify LTSA immediately of any suspected security risk or breach and co-operate fully with LTSA in the diagnosis and cure of such risk or breach or any related fault or defect;
(g)notify LTSA of any information about a User that may reasonably require LTSA to modify its security mechanisms or revoke that User's access;
(h)ensure that passwords and Login IDs associated with the Account meet LTSA's requirements as outlined in the Account registration process or as published on the Website;
(i)use and maintain reasonable security measures to protect the Account from any unauthorized access;
(j)obtain and maintain its own IT infrastructure systems and services, as necessary to access the Account and Services; and
(k)comply with, and not attempt to circumvent, LTSA's published policies, standards and procedures relating to the Account, Account access or the Services.
6.3

The Customer must not, directly or indirectly:

(a)permit any person who is not a User to access the Account;
(b)share or permit any person to use the Customer's Login ID, password, or other Account credentials;
(c)access or try to access or modify the Account of Account data of any other person;
(d)re-assign any User's Login ID, password or other Account credentials;
(e)access or attempt to access the Account or Services except through procedures established by LTSA;
(f)circumvent or disclose any security features of the Account, the Website, the Services, or the Computer System;
(g)reverse engineer, disassemble, decrypt or otherwise attempt to discover source code, object code or underlying structure, algorithms or know-how of the Account, the Website, the Services or the Computer System;
(h)take any action that may impede, compromise or otherwise jeopardize the performance, integrity or security of the Website, the Services or the Computer System, including by transmitting or uploading viruses, malware, or other harmful or disruptive software, files or devices;
(i)intercept or attempt to intercept or interfere with electronic communications or transmissions not intended for the Customer or a User;
(j)alter the format, content, or display of information obtained through the Account, except as expressly permitted in this Agreement;
(k)access the Website, the Account, or the Services to monitor availability, performance or functionality, or for benchmarking or competitive purpose;
(l)engage in screen scraping, database scraping, automated form filling, or similar practices to retrieve, test or obtain information through the Account or Services;
(m)

use the Account or the Services for any unlawful or unauthorized purpose, including any use that:

(i)violates applicable laws, rules, or regulations;
(ii)infringes, violates, or misappropriates intellectual property rights, or
(iii)is fraudulent, deceptive, threatening, harassing, defamatory, obscene, unethical, tortious or otherwise objectionable, as determined by LTSA in its sole discretion.
6.4

For the purposes of this section,

(a)"Content" means all information, text, images, artwork, video, audio, applications, data, and other materials made available through or as a result of the Services; and
(b)

"Reasonable Business Purposes" means the reproduction, copy, transmission, or resale of Content as a necessary or prudent component of:

(i)providing professional services in connection with a real estate transaction; or
(ii)conducting research or providing advice about specific properties or interests in land.

It does not include business purposes for which the sole or a primary intent is to resell Content on a volume, discount, or subscription basis. Resale practices of this nature will be deemed a material breach of this Agreement, entitling LTSA to terminate the Customer's access to the Services immediately, in addition to any other rights or remedies available to LTSA;

The Customer must not, directly or indirectly:
(c)download, print, reproduce or otherwise use Content except for personal, non-commercial purposes or for Reasonable Business Purposes;
(d)except as permitted under subsection (c), copy, reproduce, republish, post, transmit, display, alter, sell, offer, market, rent, lease, lend, frame in another web page, perform, distribute, modify or create derivative works from the Content or the Services without the prior written approval of LTSA.

Article 7. FEES

7.1The Customer must pay all Fees to LTSA for Services accessed under the Account, in the amounts determined by LTSA from time to time and published on the Website.
7.2Fees are due and payable at the time Services are requested or Transactions are conducted and must be paid using a method of payment accepted by LTSA at that time. Accepted payment methods may change from time to time.
7.3All Fees are payable in Canadian dollars.
7.4If the Customer fails to notify LTSA of any error or objections in respect of a charge, debit or other transaction made to the Customer's Deposit Account within 60 days of the transaction date, the account balance and all such charges, debits, and transactions will be conclusively deemed correct and accepted by the Customer. No claim for credit, adjustment, or set-off may be made against LTSA after that time.
7.5Fees are non-refundable, except Fees paid in respect of a land title application that is refused or withdrawn prior to registration.
7.6Certain Fees may be processed through a third-party electronic payment processor. The processor is responsible for issuing the Customer a transaction ID confirming payment.
7.7If a transfer of funds to the Deposit Account by a pre-authorized debit is returned by the Customer's financial institution for any reason, LTSA may deduct a service charge from the Deposit Account.
7.8LTSA will account as necessary to the Province of British Columbia and other third parties as necessary in respect of Fees paid by the Customer to LTSA.
7.9

Upon request by the Customer, LTSA will LTSA will provide the Customer with a statement that includes:

(a)an accounting of the Fees incurred by the Customer;
(b)a reconciliation of all amounts deposited to and withdrawn from the Deposit Account since the date of the preceding statement.

Article 8. SUSPENSION AND CANCELLATION

8.1

LTSA may suspend the Customer's access to the Services at any time if:

(a)LTSA determines that the Customer's Deposit Account contains insufficient funds;
(b)the Customer or a User has committed a security violation affecting the Website, the Account, the Services, or the Computer System;
(c)the Customer or a User uses, or is suspected of using a system or process that, whether intentionally or not, impedes, restricts, limits, or otherwise jeopardizes the performance, integrity, or security of the Website, the Account, the Services, or the Computer System, including by transmitting, disseminating or uploading viruses, malware, or any other harmful, disruptive, or destructive, programs, files, or data;
(d)LTSA determines that the Customer or a User is in breach of this Agreement;
(e)LTSA, acting reasonably, determines suspension is necessary.
8.2LTSA may cancel a User's Login ID upon receiving notice from the Customer that its relationship with that User has ended.
8.3LTSA may cancel any Login ID or the Account if it has not been used for a period exceeding six months.
8.4

The Customer acknowledges that:

(a)cancellation of a Login ID does not terminate this Agreement; and
(b)cancellation of the Account results in termination of this Agreement.
8.5Without limiting Article 9, the Customer will be liable to LTSA for any damages or losses incurred by LTSA, directly or indirectly, arising from any matter described in section 8.1(b), (c), or (d), including, without limitation, all costs related to system repair, business interruption, loss of revenue or data, and any slowdown or compromise of the Computer System or any other LTSA systems.

Article 9. LIMITATION OF LIABILITY AND INDEMNITY

9.1

The Services, the Website, and any information accessed through are provided on an as-is, as available basis, without warranty of any kind by LTSA, whether express or implied. Except as expressly stated in this Agreement, LTSA disclaims all warranties, representations, guarantees, and conditions, including but not limited to warranties of merchantability, title, accuracy, non-infringement, fitness for a particular purpose, or arising by statute, usage, or course of dealing. Without limiting the foregoing, LTSA makes no warranty, representation, or guarantee:

(a)that the Services will meet the specific requirements of the Customer or any User;
(b)that the Services will operate uninterrupted or be error-free;
(c)that any defects or errors will be corrected; or
(d)regarding the outcomes, accuracy, or reliability of the Services.
9.2

To the maximum extent permitted by law, LTSA and its directors, officers, employees, contractors, agents or representatives will not be liable to the Customer, any User, or any other person for any direct, indirect, special, incidental, consequential, or exemplary damages, including without limitation:

(a)loss of data, programs, or other information;
(b)loss of income, profit, savings, or opportunity;
(c)business interruption;
(d)personal injury or property damage; or
(e)claims by third parties,
arising from or related to:
 
(i)use of, or inability to use, the Website, the Services or any linked or third-party website service;
(ii)suspension, interruption, or unavailability of the Services;
(iii)data errors, corruption, mis-delivery, or loss; or
(iv)inappropriate or unauthorized use of the Website, the Services or the Account,
whether or not such damages were foreseeable, and even if LTSA was advised of the possibility of such damages.
9.3

The Customer agrees to indemnify, defend, and hold harmless LTSA and its directors, officers, employees, contractors, agents and representatives from and against any and all liabilities, losses, claims, damages, actions, costs, and expenses arising from:

(a)use of the Website, the Services, or the Account by the Customer or any User, including use of third-party services;
(b)any breach of this Agreement by the Customer;
(c)any misuse by the Customer of confidential, proprietary, or personal information of any person; or
(d)the operation or failure of: (i) the Website, the Services or the Computer System; (ii) the Customer's hardware, software, or systems; or third-party services accessed through the Account,

arising directly or indirectly from any act or omission of the Customer.

9.4The total maximum aggregate liability of LTSA and its directors, officers, employees, contractors, agents and representatives, arising from or related to this Agreement, the Account, and the Services, is limited to the balance on deposit in the Customer's Deposit Account, if any, less any Fees payable.

Article 10. PROPRIETARY RIGHTS

10.1

LTSA retains all right, title and interest in:

(a)the Website, the Account, the Services, and all improvements, enhancements or modifications thereto;
(b)as between the parties, all data (including metadata) arising or derived through the use, provision, or performance of the Website, the Account, or the Services; and
(c)all intellectual property rights related to any of the foregoing.
10.2No rights or licences are granted in respect of LTSA's intellectual property rights except as expressly set out in this Agreement.

Article 11. NOTICES AND COMMUNICATIONS

11.1

Except as otherwise provided in this Agreement, any notice, document, or other communication required or permitted under this Agreement must be in writing and delivered by email to the intended party at the following addresses:

(a)if to LTSA: to techsupport@ltsa.ca, and
(b)if to the Customer: to the email address provided by the Customer in its Account request.
11.2The Customer will promptly notify LTSA of any change to its email address. Following such notice the updated address will replace the prior address for purposes of this Article. LTSA is entitled to rely on the most recent email address on file.
11.3LTSA may from time to time send communications to the Customer and Users about its products and services. If the Customer or a User does not wish to receive marketing or promotional communications, they may send a request to LTSA to discontinue such sending it.

Article 12. PRIVACY PROTECTION

12.1

LTSA may collect information in connection with this Agreement. In such cases:

(a)LTSA will manage such information in compliance with the Freedom of Information and Protection of Privacy Act and LTSA's Personal Information Protection Policy;
(b)if the information is personal information, the Customer will be told the purpose and authority for the collection and provided contact details of a person who can answer questions about LTSA's privacy practices;
(c)LTSA will use and disclose information collected to provide services and as required or authorized by law.
12.2LTSA uses "cookies" and similar tracking technologies to analyse and improve its services, and optimize user experience. Information about the use of cookies is described in LTSA's Cookie Policy. The Customer agrees to the use of cookies as outlined in that policy.

Article 13. FORCE MAJEURE

13.1Neither party will be liable for any delay, interruption or failure to perform its obligations under this Agreement due to events beyond its reasonable control, including natural disasters, war, government actions, power failures, labour disputes, or disruptions to communication or infrastructure systems ("Force Majeure Event").
13.2Performance of any affected obligation will be suspended for the duration of the Force Majeure Event. The affected party must promptly notify the other party of the Force Majeure Event and take reasonable steps to resume performance as soon as practicable.

Article 14. MISCELLANEOUS

14.1The Customer will not assign or subcontract any rights, duties, obligations, or privileges under this Agreement without the prior written consent of the LTSA.
14.2This Agreement enures to the benefit of and is binding upon the successors and permitted assigns of the parties.
14.3No provision of this Agreement, or any breach thereof, will be deemed waived by LTSA unless the waiver in writing by LTSA to the Customer. A waiver of any provision or breach of this Agreement by LTSA will not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provision.
14.4Nothing in this Agreement expands, limits or fetters the statutory authorities, obligations or discretions of LTSA or any Statutory Official, including those under Part 19.1 of the Land Title Act.
14.5This Agreement is governed by and will be construed in accordance with the laws of the Province of British Columbia. Each party attorns to the exclusive jurisdiction of the courts of the Province of British Columbia.
14.6Headings in this Agreement are for convenience only and do not form a part of the Agreement or affect its interpretation.
14.7In this Agreement, "person" includes an individual, corporation, firm or association. Words importing the singular include the plural, and words importing gender include all genders.
14.8Nothing in this Agreement creates any employment, agency, or contractor relationship between LTSA and the Customer or any User. The Customer and any User must not represent themselves as an employee, agent, or contractor of LTSA.
14.9If any provision of this Agreement is determined by a court of competent jurisdiction to be void, invalid, or unenforceable, the remaining provisions will remain in full force and effect.
14.10This Agreement constitutes the entire agreement between LTSA and the Customer with respect to the Services and supersedes all prior or contemporaneous communications, agreements, or understandings.

*LTSA Customer Agreement: Summary of changes

As of March 3, 2026, the following changes to LTSA’s Customer Agreement take effect:

 

Previous Agreement Changes (Enterprise)

  • As of April 18, 2025, the Enterprise Agreement (version 2.1) has been updated to amend at Article 6.1, which describes Customer responsibilities for account activity.
  • Effective April 6, 2025, the Enterprise Customer Agreement (version 2.0) has been updated to reflect LTSA’s updated branding, and to incorporate general drafting improvements, such as modernized terminology and plain language enhancements.
  • As of February 6, 2024, the Enterprise Customer Agreement (version 1.9) has been updated as a result of minor housekeeping amendments.
  • As of Mary 11, 2023, the Enterprise Agreement (version 1.8) has been updated to address restrictions on records redistribution and resale, and minor housekeeping amendments.
  • As of March 30, 2021, version 1.7 of the Enterprise Customer Agreement includes changes to align with LTSA Cookie Policy and LOTR, other non-material changes to wording.
  • As of December 17, 2019, version 1.6 of the Enterprise Customer Agreement includes minor formatting changes.
  • As of February 10, 2019, version 1.5 of the Enterprise Customer Agreement includes changes related to the use of digital certificates in Web Filing and future enhancements. Adjustments include adding the term 'Certificate' to Article 1.1, with its expected use set out in Article 6 and associated terms for misuse outlined in Article 9.

 

Previous Agreement Changes (Explorer)

  • Effective April 6, 2025, the Explorer Customer Agreement (version 1.7) has been updated to reflect LTSA's updated branding, and to incorporate general drafting improvements, such as modernized terminology and plain language enhancements.
  • As of April 6, 2025, the Explorer Customer Agreement (version 1.7) has been updated as a result of minor housekeeping amendments.
  • As of February 6, 2024, the Explorer Customer Agreement (version 1.6) has been updated as a result of minor housekeeping amendments.
  • As of May 11, 2023, the Explorer Customer Agreement (version 1.5) has been updated to address restrictions on records redistribution and resale, and minor housekeeping amendments.
  • As of March 25, 2021, the Explorer Customer Agreement (version 1.4) of the Explorer Customer Agreement includes changes to align with LTSA Cookie Policy and LOTR, other non-material changes to wording.
  • As of August 18, 2016, the Explorer Customer Agreement (version 1.3) has been updated as a result of expanding LTSA services and minor housekeeping amendments.

In this Section

Appendix