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I am having trouble downloading my order. How can I access it?

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In most cases, the items you ordered will also be attached to the order confirmation email message (unless the total attachment is over 10MB). Click each PDF attachment to open and save it for your records or retain the email for future reference. 

Orders can also be downloaded from the links in the order confirmation email and the Order History page within 7 days of its purchase date.

Here are some steps to help you access your order:

  • Login to LTSA Explorer. Until you are logged in, you will not be able to retrieve your order from the link provided in the order confirmation email.
  • Check if the order confirmation email includes PDF attachments and download your order directly.
  • Go to the Order History page and try downloading the item there if you are having difficulty from the order confirmation email.
  • On the Order History page, ensure your order has an Available status
    • If the status of the order is Processing the item is not available for download yet. Wait a few minutes until the item's status changes to Available. You will need to refresh the page [CTRL+F5 (Windows) | Command+R (Mac)] to see a change to the item's status.
    • If the item has the status Expired, you will need to reorder the item as it was purchased more than 7 days ago and is no longer available for download
  • Check that you have Adobe Acrobat Reader installed as items are delivered in PDF format. You will require the free Adobe Acrobat Reader program to view and print a title, State of Title Certificate or plan image. Download the program.
  • State of Title Certificates can be accessed for 1 year from issue date using the State of Title Certificate Access Service. This service requires you to know the State of Title Certificate number and access code, which is contained on the State of Title Certificate, in order to access the certificate copy.

The LTSA will not be able to provide the State of Title Certificate number and access code to you if you have not retained the State of Title Certificate.

If you continue to have issues, please contact LTSA Technical Support.