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One of the verification checks failed on the report I was sent. What does this mean?

Last modified on March 08, 2021

Verification checks may fail due to fraud. There may also be other reasons an Identity Verification check fails.

In some situations, Identity Verification checks may fail if the photo or ID scan is of poor quality, key information is missing or the ID that is being scanned has physical damage. 

We offer these troubleshooting tips for clients when completing an Identity Verification request.